Cleveland Street Cafe

Reviews about Cleveland Street Cafe

• 1 / 5

  By Nitr EngiEx
  This used to be my daily spot for breakfast, but the old owner sold this place a few months ago and the new owner is completely clueless how to prepare eggs. I have gone back several times and tried to work with them and even offer to show them how to cook eggs properly and I still received eggs that were scrambled but raw..... or eggs that are way overcooked.
  
  Even after expressing my concerns several times all they do is say they are learning and are going to do better, but they do not do anything to improve and they did nothing to compensate me for wasting my money and time eating here.
  
  They should work harder to improve, but they let me down so many times I cannot trust that they ever will. If anyone else is experiencing issues similar to me I suspect that this place will close down soon.
  
  They changed the materials used to make the food which make it lower quality. The old owner used to bake rolls that were fresh daily and tasted amazing, now they server bread from Sams club.... The value just isn't there anymore.
  
  The nail in the coffin for me was when they stopped serving 2 eggs with the breakfast sandwich and served me a croissant with only 1 egg and it is nothing but bread.... I go a couple doors down to Another Restaurant where they serve 2 eggs with breakfast sandwiches and they are the best I ever had.
  
  EDIT: the owner is so rude that he hunted me down on facebook and threatened to sue me for my honest review. Please see his message:
  
  "Good Morining Jeremy, I'm Alessio from the Cleveland Street Cafe.
  I have just seen your feedback in Google. It is funny to see that you review us even without coming here since almost two months....december 21th to be accurate, and the register and cameras dont lie ...
  Why You talked about scrambled eggs when you always asked for overeasy......normally overeasy we do it for our breakfast special....not for croissant....those are called substitutions Man, and are the main reason of complain from customers....thought we did for you but seems that you didn't like it....
  You say that our food is cheap...did you see my statements to say that...who are you to judge me for where I buy food...or pretend to enter in my kitchen to teach how to cook you the eggs....and the worse is that you mentioned another restaurant....while in the same time you reviewed that with five stars....it is for me and my attorney a little bit suspicious.
  I could accept a bad review the same day that something bad happen, but receive it from a customer that doesn't come since two months no...things are changed here. My wife now is the chef, and she never cooked eggs for you. But remember....you asked overeasy with liquid joke....not scrambled like you wrote. So I suggest you to delete your feedback on google before I sue you for slandering.....for 2.75$ for a croissant....oh....in the past 10 minutes ee cooked 8 eggs overeasy.....no complaint....
  In Italy we say:"make yourself a question and then give you an answer"....
  Have a good day."
  
  1. How long i have been absent proves i am unhappy and also is not relavent to the validity of my review
  2. Instead of threatening customers you should have invited me back to show me you improved even though you told me that many times before.
  3.where you buy your bread Matters because it sucks compared to the bread the old owner used to make which i have to eat so that matters me.
  4. Like the other reviewer i used to order food for people in my office but they refuse to eat the food either. So with that said I'm not the only one who feels this way.
  January 11, 2017
• 5 / 5

  By Doug Rovello
  Taken over by Italian management! Makes a great Lasagna !!!!
  August 02, 2016
• 3 / 5

  By Shawn Dillon
  Been going here for many years for lunch because of the convenience. The food is decent. My only complaint is I sometimes have to go for a later lunch (around 1:30 or so) and they like to start vacuuming at that time. It is a little annoying to be sitting there trying to eat lunch and have a conversation with my wife while they are vacuuming the floors. And they don't hesitate to do it right next to your table. It is a little rude and to be honest kind of disgusting. I am really not sure why we keep going back.
  June 08, 2016